1. Key Definitions

• “Business Customer” refers to any purchaser acting for business purposes.

• “Consumer” means an individual buying for personal, non-business use.

• “CH Africa” stands for Consumables Hardware 4 Africa, also called “we” or “us” here.

• “Catalogue” is the list of goods and services we offer.

• “Force Majeure” covers events outside our control, such as natural disasters, regulatory changes, or third-party strikes, impacting our ability to fulfill obligations.

• “Normal Working Hours” are from 8 am to 5 pm, Monday to Friday, excluding public holidays.

• “Working days” are weekdays except for public holidays.

2. Orders

• All sales contracts incorporate these terms, which override any alternative terms from the customer.

• Business orders cannot be canceled due to rapid dispatch; consumer cancellations follow the Consumer Protection Act.

• Orders are subject to our acceptance and product availability; we may decline any order.

• Customers must provide accurate purchase details and are responsible for orders made with valid user credentials.

• Payment cards used must be authorized and have sufficient funds.

• Calls and electronic communications may be recorded for training.

3. Pricing

• Prices are set at order acceptance and include VAT as required.

• We reserve the right to change prices and adjust for currency fluctuations.

• All payments must be made in full, without deductions for taxes or duties.

4. Delivery, Risk, and Title

• We strive to meet agreed delivery dates but are not liable for delays beyond our control.

• Business customers may cancel orders if delivery exceeds 30 days past the agreed date, provided written notice is given before delivery.

• Damage or shortages must be reported within 48 hours of delivery for business customers.

• Customers must accept delivery during normal hours; risk passes upon delivery.

• Ownership transfers only after full payment is received.

• If delivery cannot be accepted, we may store, resell, or re-deliver at the customer’s cost.

• Proof of delivery is available upon written request within three months.

• Customers should verify delivery contents and note discrepancies or damage on the delivery receipt.

5. Payment

• Payment is due upon shipment unless credit terms are approved (typically 30 days from invoice).

• Late payments incur interest and an administration fee.

• Accepted payment methods include VISA, MasterCard, Instant EFT, and bank transfer.

• Card transactions are securely processed by PayGate; no card details are stored on our website.

• We are responsible for all aspects of transactions, including sales, customer service, dispute resolution, and delivery.

6. Product Information

• We aim to supply goods as described but may deliver items with minor specification changes from the manufacturer.

• If an ordered product is unavailable, we may offer an equivalent or better alternative at no extra cost; customers can refuse and request a refund.

• Display products may have minor pixel defects, which are industry-accepted.

• All quoted page yields comply with ISO standards.

7. Trademarks

• Product trade names and marks may not always indicate the actual manufacturer but rather compatibility with certain systems or devices.

8. Returns and Warranty

• Consumers have specific return rights under the Consumer Protection Act.

• Most products come with a 12-month manufacturer’s warranty.

• For business purchases, implied warranties are excluded except as expressly stated.

• Services provided are warranted for 30 days after completion, covering only defects not caused by third parties.

• Goods are not sold on a trial basis; suitability should be checked before ordering.

• Specially discounted or customized goods are non-returnable unless defective.

• Unwanted goods may be returned with prior written agreement, unopened and in resalable condition, subject to a handling fee.

• Defective goods can be returned within 14 days for refund or replacement, subject to inspection.

• Returns must include the invoice/order number and be properly packaged.

• We are not liable for damage during return transit; use insured and trackable shipping.

• If goods are found to be fault-free after inspection, return shipping costs are the customer’s responsibility.

• Warranty claims must follow the manufacturer’s process; we may refer customers directly to the manufacturer.